Customer Service / Server Technicians

Overview:

We are looking for several people who want a career in customer service and who want to be the best in the business. Local Candidates only. Flexible hours, on call situations and varying shifts with weekends. This position is for our location in Flint, Michigan. This is for a Full Time job
Description:

   1. Answers telephone calls, live chats, troubleshoots and answers technical questions
   2. Escalates tickets and calls to senior personnel when necessary
   3. Must be available on emergency on-call situations
   4. Answers Help Desk tickets in Support and Info as a secondary responsibility
   5. Answers all Level I and Level II technical questions
   6. Performs miscellaneous job-related duties as assigned.

Skills:
:: Knowledge of operating practices, and procedures within area of business specialty
:: Must have knowledge of Windows and Linux servers.
:: Ability to communicate effectively, both orally and in writing.
:: Skill in the use of personal computers and related software applications.
:: Ability to work productively and efficiently to meet deadlines and quotas
:: Attention to detail
:: Analytical skills
:: Knowledge of customer service principles, techniques, systems, and standards
:: Ability to work in a team environment
 
Qualified candidates should e-mail their resume to management@sectorlink.com
Resumes may also be submitted via fax to 1.810.424.1268